Refund and Returns Policy
Overview
Our refund and returns policy is valid for 30 days from the date of purchase. After this period, we are unable to offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
- Items must be unused and in the same condition as received.
- Products must be in their original packaging.
Non-Returnable Items
Certain items are exempt from returns:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous materials, flammable liquids, or gases
Additional non-returnable items include:
- Gift cards
- Downloadable software
- Some health and personal care items
Return Process
To complete your return:
- Provide a receipt or proof of purchase.
- Do not send items back to the manufacturer.
Partial Refunds
Partial refunds may apply in the following situations:
- Books with visible signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
Refunds
Once we receive and inspect your returned item, we will email you to confirm receipt and the status of your refund. Approved refunds will be processed, and a credit will be applied to your original payment method within a specified number of days.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company (processing time may vary).
- Contact your bank (additional processing time may be required).
If you still have not received your refund, please reach out to us at info@irishsv.com.
Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item, email us at info@irishsv.com.
Gifts
For items marked as gifts at purchase and shipped directly to you:
- You will receive a gift credit for the return value.
- A gift certificate will be mailed to you upon receipt of the returned item.
If the item was not marked as a gift or was shipped to the gift giver, the refund will be sent to the gift giver.
Shipping Returns
To return a product, mail it to: info@irishsv.com. You are responsible for return shipping costs, which are non-refundable. If a refund is issued, the cost of return shipping will be deducted.
For expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of returned items.
Need Help?
For questions related to refunds and returns, please contact us at info@irishsv.com.